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Pharmacy inspections

Inspection reports and learning from inspections

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Holland Pharmacy (1092721)

Inspection outcome: Standards met

Last inspection: 26/08/2020

Pharmacy context

This is a traditional community pharmacy in the centre of a small rural village. NHS dispensing is the main activity and a range of medicines and sundry items are available for sale in the retail area. The pharmacy caters mainly for the local population, but it also provides a dispensing service for four residential care homes. Medicines are supplied in multi compartment compliance aid packs for residents of the care homes and also for a few other local patients. This inspection was carried out during the Covid 19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written instructions to help ensure it provides services effectively. And it maintains the records that it needs to by law. There is little evidence of formal systems being in place to identify the risks associated with the pharmacy’s services. But the pharmacist manages most aspects of the service himself and he relies on his personal knowledge of the people who use the pharmacy.​

Principle 2. Staff

Standards met

The pharmacy’s workload is primarily managed by the pharmacist with little additional support. The pharmacist has a good rapport with people who use the pharmacy’s services and feels able to use his professional judgement to meet their needs.

Principle 3. Premises

Standards met

The pharmacy is generally clean and is a suitable size for the volume of work. It provides an appropriate environment for healthcare

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are easy to access, and they are managed to help make sure that people receive effective care. The pharmacy obtains medicines from licensed suppliers and makes some checks to ensure they are kept in good condition.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the services it provides. And it uses them in a way that protects privacy. Appropriate equipment is available for infection control.

Pharmacy details

Hollow Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards