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Pharmacy inspections

Inspection reports and learning from inspections

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Holden's Chemist Express (9012059)

Inspection outcome: Standards met

Last inspection: 11/03/2024

Pharmacy context

This pharmacy is located in a closed unit in a residential area. Members of the public do not visit the pharmacy in person unless they have an appointment for a private service. The pharmacy dispenses NHS prescriptions, and it delivers medicines to people in the local area. It dispenses some medicines in multi-compartment compliance aid packs to help people take their medicines at the right time, and it supplies medicines to people in care homes. The pharmacy has a private prescribing service and provides treatments for hayfever. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages risks to make sure its services are safe, and it completes the records that it needs to by law. Members of the pharmacy team work to professional standards, and they are clear about their roles and responsibilities. They keep people's private information safe and understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload. Team members complete the essential training they need to do their jobs. But ongoing training does not happen regularly, so the team’s knowledge may not always be fully up to date. The team members are comfortable providing feedback to their manager and have opportunities to discuss issues informally together.

Principle 3. Premises

Standards met

The pharmacy provides a professional environment for people to receive healthcare services from. It has a private consultation room so people can have confidential conversations with the pharmacist. The pharmacy’s website has some useful information about the pharmacy and its services. But some of the information about the services is inaccurate and could be misleading. 

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a range of healthcare services which are generally well managed to help make sure people receive their medicines safely. It sources and supplies medicines safely. And it carries out some checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe, and they use it in a way that protects privacy.

Pharmacy details

Unit 3
The Old Police Station
Shrewsbury Road, Bircotes

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards