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Pharmacy inspections

Inspection reports and learning from inspections

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Holden's Chemist Express (9012059) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.1

The pharmacy team members do not always read and follow the pharmacy’s standard operating procedures. And the pharmacy supplies medicines for off license use without properly considering or informing people of the risks.

All staff have read the SOPs, signed them and agreed to follow them.
The SI is developing an off license policy

14/09/2023 27/09/2023
1.6

The pharmacy's responsible pharmacist log and private prescriptions records are incomplete or inaccurate. And the pharmacy does not maintain appropriate records for deliveries or patient returned controlled drugs.

The SI has reminded staff to change the prescription type when making entries on the PMR for private prescriptions.
SI/RP has re-read RP requirements
SI/RP/staff have created a signature sheet and re-read the deliveries SOP
The Patient returned CD book has been found and is being used

14/09/2023 31/08/2023
3.1

The pharmacy’s website contains some misleading information. And it advertises a medicine for the treatment of hayfever which is outside the terms of its marketing authorisation.

The SI has consulted with web developer to change this and have booked a slot for the improvements needed mid September

14/09/2023 27/09/2023