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Pharmacy inspections

Inspection reports and learning from inspections

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Healthcare At Home Ltd (1084907)

Inspection outcome: Standards not all met

Last inspection: 26/11/2020

Improvement action plan


Pharmacy context

Healthcare at Home operates across the UK delivering specialist medicines and ancillary equipment to people in their home. Supplies are made against prescriptions issued from NHS Trusts and clinics across the UK. The medicines supplied are used to treat a range of medical conditions such as cancer and rheumatoid arthritis. Healthcare at Home has a compounding unit on site for the preparation of chemotherapy products. This was a targeted inspection after the GPhC received information that some people using Healthcare at Home’s services experienced delays to receipt of their medication. All aspects of the Healthcare at Home service provision were not inspected on this occasion. The inspection took place during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards not all met

Healthcare at Home doesn't fully identify and mitigate the risks for the consistent safe and effective delivery of its services. It doesn't have robust business contingency planning to ensure people always receive a delivery before they miss a dose of their medication. It effectively manages the risks associated with the COVID-19 pandemic. The teams at Healthcare at Home are good at recording and monitoring mistakes they make, to identify trends to learn from. And they share some learnings across the teams, but they miss certain opportunities to​ enable team members to learn from each other's mistakes. People mostly have the opportunity to raise concerns but due to restricted ways to communicate with Healthcare at Home this is sometimes difficult.  ​

Principle 2. Staff

Standards met

Healthcare at Home has a large pharmacy team consisting of team members with a range of skills and experience to support the safe and effective delivery of services. They have opportunities to develop their skills and take on additional responsibilities​. Some team members are inexperienced and have a temporary contract and the more experienced team members​ support them and each other in their day-to-day work. They have opportunities to make suggestions to improve the way they work. 

Principle 4. Services, including medicines management

Standards not all met

Healthcare at Home provides services to support people's health needs. But some of the information it holds about the medicines people have at home is not accurate​. And it doesn't have suitable arrangements in place to ensure changes to its systems and processes do not impact on the​ safe and effective delivery of services. This means there is a risk that people experience delays to the receipt of their medicines and may miss their prescribed doses. Healthcare at Home gets its medicines from reputable sources and it stores and manages them properly.

Pharmacy details

Fifth Avenue
Centrum 100

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.