Pharmacy context
This is a community pharmacy located in the village of Haydon Bridge in the town of Hexham. It dispenses NHS and private prescriptions. Pharmacy team members advise on minor ailments and medicines use. The pharmacy previously dispensed medicines in multi-compartment compliance packs to several care homes and for people living in their own homes. But this area is now a seperately registered pharmacy premises and so the packs are dispensed there. Both pharmacies have the same owner.
Inspection summary findings
Principle 1. Governance
The pharmacy has a set of written procedures to help the pharmacy team manage the risks associated with delivering its services. And it generally manages its risks appropriately. The pharmacy keeps the records it needs to by law and team members are suitably equipped to help protect the welfare of vulnerable people. The pharmacy generally protects people's personal information well. However, it does not always make it fully clear to people when it makes changes to its services where people's prescriptions are dispensed.
Principle 2. Staff
The pharmacy has a suitably trained team to help manage its workload. Team members are supported to refresh and update their knowledge and skills. They work well together to provide an efficient service. And they can provide feedback and raise professional concerns where necessary.
Principle 3. Premises
The pharmacy premises are generally suitable for the services it provides and are appropriately maintained. The pharmacy has a suitable consultation room where people can have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy makes its range of services accessible for people. It generally manages them safely and effectively. The pharmacy follows a process to identify which of its medicines are close to expiry or out of date. And it correctly sources and properly stores its medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |