Pharmacy context
This pharmacy is situated on a busy main road in close proximity to an Underground station. The pharmacy is open for extended hours. It supplies medicines in multi-compartment compliance packs to people who need help managing their medicines. The inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. People who use the pharmacy can provide feedback and raise concerns. And the pharmacy team knows how to help protect the welfare of vulnerable people. Team members generally respond appropriately when mistakes happen during the dispensing process. This provides them with opportunities to learn and make the services safer.
Principle 2. Staff
The pharmacy has enough team members to dispense and supply its medicines safely, and they work effectively together and are supportive of one another. Team members are given some ongoing training to keep their knowledge and skills up to date.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and are clean. People can have a conversation with a team member in a private area. But the pharmacy could do more to make sure that it keeps people’s private information secure at all times.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and people can access them. The pharmacy gets its stock from reputable sources and stores it properly. Team members take the right action when safety alerts are received, to ensure that people get medicines and medical devices that are safe to use. But they don’t routinely record what action they have taken about these alerts. This could make it harder for them to show what they have done in response.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it generally maintains its equipment well.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |