Inspection outcome: Standards met
Last inspection: 13/08/2024
Pharmacy context
This community pharmacy is in a parade of shops in the village of Calverton in Nottinghamshire. It has very recently changed ownership from a large organisation with a national portfolio of pharmacies to a small company with one other pharmacy. The pharmacy’s main services are dispensing NHS and private prescriptions and selling over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages the risks for its services. It uses some temporary working arrangements to help manage risk during periods of change. It keeps people’s confidential information secure, and it uses the feedback it receives to inform how it provides its services. The pharmacy generally keeps all records required by law up to date. Its team members have the knowledge to recognise and report a concern to help keep a vulnerable person safe from harm. And they engage in conversations to share their learning following mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy employs skilled and knowledgeable people who work together well to provide its services safely and effectively. Pharmacy team members are appropriately supervised when working and they engage in regular conversations to help manage workload and remain vigilant about potential risks. They know how to provide feedback and raise a concern at work should they need to.
Principle 3. Premises
The pharmacy is clean, secure, and appropriately maintained. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It obtains its medicines from recognised sources. It stores and manages it medicines safely and securely. And overall, it makes appropriate checks of its medicines to help ensure they are safe to supply to people. Pharmacy team members provide information to people about the medicines they are taking to help people take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. And its team members use the equipment in a way which protects people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |