Pharmacy context
This is a community pharmacy within a small parade of shops in Aberdeen. Its main services are dispensing NHS prescriptions, including serial prescriptions. It dispenses medicines in multi-compartment compliance packs to help people take their medicines at the right time. And it supplies medicines to people living in care homes. It also provides substance misuse services and pharmacy team members provide advice on minor ailments and medicines use.
Inspection summary findings
Principle 1. Governance
The pharmacy does not always keep the records it should when the pharmacist provides a service prescribing medicines for people. This means important information may not always be available to ensure the pharmacy supplies its medicines safely. Pharmacy team members follow safe working practices. And they suitably manage dispensing risks to keep services safe. Team members recognise and appropriately respond to safeguarding concerns. They protect people's private information. Team members make records of mistakes and they make changes to help reduce the risk of future similar mistakes.
Principle 2. Staff
The pharmacy's team members have the necessary qualifications and skills to safely provide the pharmacy's services. They manage their workload well and support each other as they work. And the pharmacy has adequate procedures in place to help its team manage the workload in the event of unplanned staff absence.
Principle 3. Premises
The pharmacy premises are suitable for the services it provides. They are clean, secure, and well maintained. And the pharmacy has a suitable, sound‐proofed room where people can have private conversations with the pharmacy's team members.
Principle 4. Services, including medicines management
The pharmacy makes its services easily accessible for people. And it manages its services well to help people look after their health. The pharmacy correctly sources its medicines, and it completes regular checks of them to make sure they are in date and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.