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Pharmacy inspections

Inspection reports and learning from inspections

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Galexa Pharmacy (9010911)

Inspection outcome: Standards met

Last inspection: 27/06/2022

Pharmacy context

This is a distance selling pharmacy which offers services to people through its website, The pharmacy specialises in the supply of medicines to people residing in care homes. Members of the public can also nominate the pharmacy to receive and dispense their NHS prescriptions. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people to take their medicines. The pharmacy premises are not generally accessible to members of the public due to its NHS distance selling model. This means the pharmacy supplies all medicines through its delivery service.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately identifies and manages the risks associated with providing its services. It keeps the records it needs to by law up to date. And it protects people’s private information appropriately. The pharmacy seeks feedback from people accessing its services. And it uses the feedback it receives to inform how it provides these services. Its team members have the knowledge and ability to recognise and raise concerns to safeguard vulnerable people. And they act openly and honestly by discussing mistakes made during the dispensing process. This helps to reduce the risk of similar mistakes occurring.

Principle 2. Staff

Standards met

The pharmacy employs a small and dedicated team to provide its services. Pharmacy team members have the confidence to provide feedback or raise concerns at work. They communicate well with each other and share learning through regular conversations. But the pharmacy doesn’t always act in a timely manner to enrol its team members on required training courses to support them in developing in their roles.

Principle 3. Premises

Standards met

The pharmacy premises are suitable for the provision of healthcare services. They are clean, secure and include a private space to provide consultation services. But the pharmacy doesn’t regularly update its website. This could potentially confuse and mislead members of the public wanting to use the pharmacy’s services.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally manages its services as it should and supplies medicines safely. Its team members use audit trails effectively to help manage dispensing services. And they provide appropriate information to people when supplying medicines. The pharmacy obtains its medicines from reputable suppliers. And it stores its medicines securely and at the right temperature. The pharmacy’s services are accessible to people. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the required equipment for providing its services. Its team members use the equipment in a way which protects people’s privacy.

Pharmacy details

61 Annesley Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards