Pharmacy context
This community pharmacy is
located on a busy high street in Hornsey, North London. It dispenses both NHS
and private prescriptions and provides medicines in multi compartment
compliance packs for people who have difficulty remembering to take their medicines.
It also provides medicines to people in a care home.
Inspection summary findings
Principle 1. Governance
The pharmacy's working
practices are generally safe and effective. The pharmacy generally keeps the
records it needs to by law and the pharmacy team knows how to help protect
people’s personal information. Team members respond appropriately when mistakes
happen during the dispensing process. But they do not routinely make records of
dispensing mistakes, which could make it harder for them to learn from these
events.
Principle 2. Staff
The pharmacy has a small
team but is able to manage its workload effectively. And the dispenser
completes some ongoing training in the pharmacy to keep their knowledge and
skills up to date.
Principle 3. Premises
The pharmacy is generally untidy
and large parts of the dispensary are very cluttered. This makes it harder for
the team to work effectively and presents some health and safety risks.
However, the retail area is clean and clear of obstructions. The pharmacy is
kept secure from unauthorised access. But the lack of a consultation room means
private conversations may sometimes be difficult.
Principle 4. Services, including medicines management
The pharmacy provides its
services safely. It orders its medicines from reputable sources and manages
them properly. And it ensures that people who get their medicines in
multi-compartment compliance packs receive all the information they need to
take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the
appropriate equipment to provide its services safely. And it protects people’s
privacy when using this equipment.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.