Pharmacy context
This community pharmacy is located on a busy high street in Hornsey, North London. It provides a variety of services including dispensing of NHS prescriptions and the New Medicine Service (NMS). It also provides medicines in multi compartment compliance packs for people who have difficulty remembering to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy does not ensure that its standard operating procedures are readily available. And it does not keep all the records it needs to properly. However, it has appropriate insurance arrangements in place. People can provide feedback or make complaints about the pharmacy’s services. And team members protect people’s personal information.
Principle 2. Staff
The pharmacy has just enough team members to manage its workload effectively. And team members have some ongoing training in the pharmacy to keep their knowledge and skills up to date. Team members feel comfortable about raising any concerns they have.
Principle 3. Premises
The pharmacy is not clean or tidy and large parts of the dispensary and shop floor area are very cluttered. This presents health and safety risks for people and team members in the pharmacy. However, the pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy cannot demonstrate that it has effective arrangements to identify and remove expired medicines from stock. And it cannot show that its medicines are always safe to supply. The pharmacy cannot sufficiently demonstrate that it stores its medicines that require cold storage at the appropriate temperatures. However, the pharmacy ensures that people who get their medicines in multi-compartment compliance packs receive all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment to provide its services safely. And it protects people’s privacy when using this equipment.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.