Frizinghall Medical Centre Pharmacy (9011324)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks associated with its services. It has documented procedures for most of its services to help the team manage risks. Pharmacy team members understand their role in helping to protect vulnerable people. And they suitably protect people’s private information. They record and discuss the mistakes they make so that they can learn from them. But they don’t always follow documented procedures to help capture key information or analyse these records, so they may miss some opportunities to learn and improve.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete some additional training to keep their knowledge up to date. Pharmacy team members feel comfortable discussing ideas and issues. And they are confident their suggestions will be considered.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides an appropriate space for the services provided. The pharmacy has a suitable room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people, including people using a wheelchair. It has systems in place to help it provide services safely and effectively. And team members make effective use the available technology. The pharmacy sources its medicines appropriately. And it generally stores and manages its medicines as it should. Pharmacy team members generally provide people with advice and information about higher-risk medicines.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And the team manages and uses the equipment in ways that protect people’s confidentiality.