Frizinghall Medical Centre Pharmacy (9011324)

Inspection summary findings

Principle 1. Governance

Pharmacy team members discuss some of the errors they make in the dispensing process, but do not record or fully analyse their mistakes. And they rely on the pharmacy’s dispensing technology to identify the mistakes they make. So, they may miss opportunities to learn and make services safer, especially where tasks are carried out by team members. The pharmacy adequately identifies and manages other risks associated with its services. It has documented procedures to help make sure the team provides services effectively. But some of these procedures do not reflect the pharmacy’s current practice, so team members may be unsure about how to complete tasks properly. Pharmacy team members understand their role in helping to protect vulnerable people. And they suitably protect people’s private information.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete some additional training to keep their knowledge up to date. Pharmacy team members feel comfortable discussing ideas and issues. And they sometimes make effective changes to improve how they provide services.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides an appropriate space for the services provided. The pharmacy has a suitable room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people, including people using a wheelchair. It has some systems in place to help it provide services safely and effectively. And team members make effective use the available technology. The pharmacy sources its medicines appropriately. And it stores and generally manages its medicines adequately. Pharmacy team members generally provide people with advice and information about high-risk medicines.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And the team manages and uses the equipment in ways that protect people’s confidentiality.