Inspection outcome: Standards met
Last inspection: 06/03/2024
Pharmacy context
This pharmacy is located on a busy local high street in East London. The pharmacy serves people of all age ranges and backgrounds. It dispenses both NHS and private prescriptions and provides a range of services. The services it provides include the New Medicines Service (NMS), flu vaccines, travel vaccines and multi‐compartment compliance packs for people needing help taking their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy generally operates safely and effectively. Team members record and respond appropriately when mistakes happen during the dispensing process. People who use the pharmacy can provide feedback. But the pharmacy team could do more to make sure that people’s confidential information is always disposed of appropriately.
Principle 2. Staff
The pharmacy has an adequate number of staff to manage its workload. Team members are provided with some training for their roles. But the pharmacy does not always enrol its team members onto suitable courses in a timely manner.
Principle 3. Premises
The pharmacy premises are secure, and they are suitable for the services the pharmacy provides. People can have conversations with team members privately. The public area is clean and organised. But the dispensary is not always kept clean and tidy.
Principle 4. Services, including medicines management
The pharmacy obtains its medicines from reputable sources and largely stores them properly. It generally manages and delivers its services safely and effectively and makes its services accessible to people. But it does not always make the right checks for people who are taking high‐risk medicines and provide them with the relevant information so they can take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |