Inspection outcome: Standards met
Last inspection: 17/08/2020
Pharmacy context
This is an independently owned community pharmacy. It is located in the diverse north-eastern suburbs of the city of Bristol. A wide variety people visit the pharmacy. The pharmacy team members dispense prescriptions, sell over-the-counter medicines and give advice. They also supply some medicines in multi-compartment compliance packs to help vulnerable people in their own homes to take their medicines. The pharmacy offers the Community Pharmacy Consultation Service (CPCS). The inspection was carried out during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. It has put some physical measures in place to reduce the risk of transmission of coronavirus and is in the process of updating its written procedures. The pharmacy is appropriately insured to protect people if things go wrong. It mainly keeps the required records. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The team members are flexible and cover holidays and sickness. The pharmacy team are encouraged to progress their careers and they are supported with this. The team members keep up to date with all the information relating to COVID-19. They are comfortable about providing feedback to their manager to improve services and he acts on this.
Principle 3. Premises
The pharmacy is suitable for the services it offers. It is clean, tidy and organised. Few people are currently coming into the pharmacy. Most people are served at the door. But the pharmacy team are planning ahead to reduce the risk of transmission of the virus when they do allow more people in. The physical barrier in place to prevent people from entering the premises could look more professional.
Principle 4. Services, including medicines management
People can access the services the pharmacy offers. It manages its services effectively to make sure that they are delivered safely. The pharmacy team members make sure that people have the information they need to use their medicines properly. The pharmacy gets its medicines from appropriate sources and stores them safely. The team members make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy mainly has the appropriate equipment and facilities for the services it provides. It has made some changes to reduce the risk of transmission of COVID-19.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |