Pharmacy context
This independent community
pharmacy is located in a residential area of Tamworth. Its main activity is the
dispensing of medicines against NHS prescriptions. It provides NHS commissioned
services such as Pharmacy First, New Medicine service and a blood pressure
checking service. It also provides some private services including a pharmacist
led prescribing service with face-to-face consultations, and ear wax removal.
Some medicines are supplied to people in multi-compartment compliance packs to
help them take their medicines correctly. And a medicine delivery service is
available.
Inspection summary findings
Principle 1. Governance
The pharmacy does not effectively
identify and manage the risks associated with its pharmacist led prescribing
service. It does not document the risks that are linked to the service to
demonstrate how it effectively mitigates them. There are no prescribing
policies in place to help make sure the service is provided safely. The
pharmacy generally keeps records of people accessing the prescribing service. But
in some cases, records aren’t made for repeat supplies of medicines which may
make it difficult to justify why the supply was made. The pharmacy notifies
people’s usual GP when they use the service but evidence of this is not
maintained. So it may make it harder for the pharmacy to demonstrate that it
provides adequate information required for continuity of care. Members of team
make a record of their mistakes, and some reviews are completed to help team members identify any common mistakes or trends. They know how to protect
private information and aware of the steps to take to protect vulnerable
people.
Principle 2. Staff
The pharmacy has enough
staff to manage its workload effectively. Most pharmacy team members are
appropriately trained for the jobs they do. But some team members are not
enrolled on to a suitable training course in a timely manner. This may mean
they do not have the correct skills or knowledge for their role. Team members
feel comfortable speaking up about any concerns they have.
Principle 3. Premises
The pharmacy’s premises are
professionally presented and are suitable for the services offered. Two
consultation rooms are available for people to have a conversation with a team
member in private or receive a service.
Principle 4. Services, including medicines management
The pharmacy obtains its
medicines from licensed sources and stores them appropriately. It generally
supplies medicines safely, and it highlights higher-risk medicines to team
members to help them provide people with additional information about these
medicines. And it takes the right action if medicines or devices are not safe
to use. It delivers medicines to some people in their own homes effectively and
safely. Members of team are adequately trained to provide the services that are
on offer.
Principle 5. Equipment and facilities
The pharmacy has all the
equipment it needs to provide services safely. It has appropriate systems in
place to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.