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Pharmacy inspections

Inspection reports and learning from inspections

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Domkell Ltd (1042333)

GPhC Reference 1042333

Inspection outcome: Standards not all met

Last inspection: 18/01/2024

Improvement action plan

 

Pharmacy context

This is a community pharmacy in a health centre in Glasgow. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy provides substance misuse services and dispenses private prescriptions. Pharmacy​ team members advise on minor ailments and medicines use. And they supply prescription only medicines via patient group directions (PGDs).

Inspection summary findings

Principle 1. Governance

Standards not all met

Team members do not always follow the pharmacy's written procedures to keep services safe and effective. And they do not always adequately manage risks when carrying out dispensing activities. The pharmacy does not keep all the records it needs to by law. And this means it does not have a complete legal record of who is responsible for the safe running of the pharmacy. Overall, team members understand their roles in protecting people’s personal information. And they know when to raise safeguarding concerns to protect vulnerable people. 

Principle 2. Staff

Standards met

The pharmacy reviews its staffing levels to ensure it has the right number of suitably skilled pharmacy team members working when it needs them. Team members have the right qualifications and skills for their roles and the services they provide. And the pharmacy provides some support to help team members develop. 

Principle 3. Premises

Standards met

The pharmacy premises are secure, clean, and hygienic. The pharmacy has adequate facilities for people to have private conversations with team members.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services which people can easily access. And overall it provides its services in accordance with safe working practices. The pharmacy obtains its medicines from reputable sources and it carries out some checks to make sure it stores its medicines appropriately and that they are fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.

Pharmacy details

Castlemilk Health Centre
Dougrie Drive
Castlemilk
GLASGOW
G459AW
Scotland

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View inspection report (PDF 114.7KB)

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.