Pharmacy context
The pharmacy provides a range of services from its premises including dispensing prescriptions for people at home and for the residents of residential and care homes. The pharmacy has a small selection of over-the-counter medicines and other pharmacy related products for sale from its premises. And it provides a range of other services including a winter flu vaccination service and a travel vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy has suitable written procedures in place to help ensure that its team members work safely. And the team understands and follows them. The pharmacy has insurance to cover its services. And, in general, it completes the records it needs to by law. The pharmacy team knows how to protect the safety of vulnerable people. And it protects people’s confidential information properly. The pharmacy adequately identifies and manages the risks associated with its services. Team members respond appropriately when mistakes happen. And they take suitable action to prevent mistakes in the future.
Principle 2. Staff
The pharmacy team has an appropriate range of skills and experience to support its services. And the pharmacist manages the workload safely and effectively. Team members support one another satisfactorily. And they keep their knowledge up to date. Team members receive sufficient feedback to help them carry out their tasks properly. But the pharmacy does not have enough staff to manage all its workload efficiently.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. They are tidy and organised and sufficiently clean and secure. The pharmacy provides an adequate and secure environment to deliver it services from. And people can receive services in private when they need to.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and makes them accessible to people. It supports people with suitable advice and healthcare information. And in general, it ensures that it supplies its medicines with the information that people need to take their medicines properly. The pharmacy team gets its medicines and medical devices from appropriate sources. And team members make the necessary checks to ensure they are safe to use and protect people’s health and wellbeing. But it does not ensure that all the medicines on its shelves are packaged and labelled correctly.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |