Inspection outcome: Standards met
Last inspection: 13/08/2024
Pharmacy context
The pharmacy is located on a parade of shops in a largely residential area. It provides NHS dispensing services, the New Medicine Service, an ear wax removal service and blood pressure checks. The pharmacy supplies medicines in multi-compartment compliance packs to a small number of people who live in their own homes and need this support. And it supplies medicines to a large number of people living in care homes. And it provides substance misuse medications to some number of people. This was a reinspection of the pharmacy, following a previous re-inspection in November 2023 when it was found not to be meeting all the Standards for registered pharmacies. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restriction imposed.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services to help provide them safely. It has made improvement since the previous inspection, and it now records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help make its services safer and reduce future risk. People can provide feedback about the pharmacy’s services. And team members understand their role in protecting vulnerable people. The pharmacy largely keeps its records up to date and accurate. And it largely protects people’s personal information.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They are provided with ongoing and structured training to support their learning needs and maintain their knowledge and skills. And they can raise any concerns or make suggestions and have regular meetings. The team members can make professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. And people with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers. It has made improvements since the previous inspection, and it now manages its medicines properly and stores them securely. And it highlights prescriptions for higher-risk medicines so there is an opportunity to speak with people when they collect these medicines. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People who get their medicines in multi-compartment compliance packs receive the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |