DB Raval Ltd (9010626)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy identifies and manages the risks associated with its services effectively. It keeps people’s confidential information secure, and it mostly keeps its records as required by law. Pharmacy team members understand how to recognise and respond to safeguarding concerns to help protect vulnerable people. They know how to manage feedback and they engage in regular conversations and learning following mistakes they make during the dispensing process to help reduce risk.

Principle 2. Staff

The pharmacy has a small, dedicated team of people. Team members work together well and focus on providing people with a good level of care. They engage in some ongoing discussions to share learning. They feel supported, and they know how to raise a concern at work.

Principle 3. Premises

The pharmacy premises are clean, secure, and maintained to an appropriate standard. The pharmacy has facilities to allow people to have a private conversation with a member of the pharmacy team.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. It obtains its medicines from reputable sources. And it stores its medicines safely and securely. Its team members complete regular checks to ensure medicines are safe to supply to people. Pharmacy team members provide people with relevant information when supplying medicines and they keep good records when supplying medicines to vulnerable people.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. And its team members use this equipment appropriately and in a way which protects people’s privacy.