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Pharmacy inspections

Inspection reports and learning from inspections

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Crystal Pharmacy (1088753)

Inspection outcome: Standards met

Last inspection: 11/05/2023

Pharmacy context

​This is independent community pharmacy is situated alongside other local shops on a busy main road, on the outskirts of Slough. It serves a diverse local community. It mainly supplies NHS prescriptions, and it sells some over the counter medicines and other retail merchandise. It offers a small number of other NHS funded services including substance misuse support, needle exchange and seasonal flu vaccinations. 

Inspection summary findings

Principle 1. Governance

Standards met

​The pharmacy suitably manages the risks associated with its services. It keeps people’s personal information safe, and it maintains the records it needs to by law. The pharmacy team members follow written instructions to help make sure they complete tasks in the right way. And they have a clear understanding of their role in protecting and supporting vulnerable people.

Principle 2. Staff

Standards met

​The pharmacy has enough team members to provide its services safely.  Team members complete appropriate training, so they have the right skills and knowledge relevant to their roles. And the team members work well together in a supportive environment.

Principle 3. Premises

Standards met

​The pharmacy provides a suitable environment for the delivery of healthcare services. It has consultation facilities where people can speak to pharmacy team members privately. 

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are suitably safe and effective. The team provides people with appropriate healthcare information and advice about their medicines. The pharmacy gets its medicines from licensed suppliers, and the team members make checks to ensure they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

​The pharmacy has the appropriate equipment for the services it provides, and it has the facilities to secure people's information. The team stores and maintains equipment so it is fit for purpose. 

Pharmacy details

239 Farnham Road
SLOUGH
SL21DE
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards