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Pharmacy inspections

Inspection reports and learning from inspections

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Crystal Pharmacy (1088753) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.1

The pharmacy does not have adequate standard operating procedures for the services it provides and members of the pharmacy team do not follow them.

Update SOP folder to include current services provided by the pharmacy. These will be read and signed by relevant staff members with the aim to review these every 2 years

05/11/2019 06/11/2019
2.2

Some members of the pharmacy team are not qualified or appropriately trained for the activities they carry out.

Review staff profiles and roles. Have a discussion with relevant staff members regarding specific training for their role.

10/09/2019 06/11/2019
4.3

Medicines management is inadequate. Stock medicines are not always appropriately packaged or labelled. Out of date medicines are present amongst stock. The pharmacy cannot show that medicines are stored at the right temperature. Controlled drugs management could be improved.

- Keep all medication in original packs.
Review date checking matrix
Install thermometer in main dispensary and regularly review temperature during hot weather.
Segregate out of date CD's and store separately from stock. CD balance check to be completed regularly

05/11/2019 06/11/2019