Inspection outcome: Standards met
Last inspection: 22/02/2023
Pharmacy context
This NHS community pharmacy is in a row of shops in a residential area of the town. There is a doctors' surgery nearby. It opens five and a half days a week. It sells medicines over the counter. It dispenses both NHS and private prescriptions. And it delivers medicines to people who have difficulty in leaving their homes. The pharmacy supplies multi-compartment compliance packs to people who need help managing their medicines. It delivers the Community Pharmacist Consultation Scheme (CPCS) to help people who have a minor illness or need an urgent supply of a medicine. And people can get their flu vaccination at the pharmacy too. The team offers the NHS blood pressure and new medicines services and is beginning an earwax removal service. The pharmacy supplied COVID-19 vaccinations when available.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and
manages the risks associated with its services to help provide them safely. It
records and reviews any mistakes that happen during the dispensing process. It
uses this information to help make its services safer and reduce any future
risk. It protects people’s personal information well and team members
understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough
team members for the services it provides. And the pharmacy supports its team
members by giving them time to do ongoing training to help keep their knowledge
and skills up to date. They do the right training for their roles. And they
work effectively together and are supportive of one another.
Principle 3. Premises
The pharmacy's premises are clean, secure and provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy
generally provides its services safely. It obtains its medicines from
reputable sources, and it manages them appropriately so that they are safe for
people to use. It takes the right action in response to safety alerts so that
people get medicines and medical devices that are safe to use. People receiving
medicines which are higher risk do not consistently get counselled as to their
use. So they may not have all the information they need to take their medicines
safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |