Pharmacy context
This busy NHS community pharmacy is next to a GP surgery in Crawley town centre. The pharmacy opens six days a week. It sells medicines over the counter. It dispenses people’s prescriptions. And it delivers medicines to people who have difficulty in leaving their homes. The pharmacy supplies multi-compartment compliance packs (compliance packs) to some people who need help managing their medicines. It delivers the Community Pharmacist Consultation Scheme (CPCS) to help people who have a minor illness or need an urgent supply of a medicine. Its team can check a person’s blood pressure. And people can get their flu jabs and travel vaccinations from the pharmacy too.
Inspection summary findings
Principle 1. Governance
The pharmacy doesn’t adequately identify and manage the risks associated with its paid-for (private) vaccination service. It doesn’t have written procedures to make sure this service is delivered consistently and safely. And it hasn’t done enough to make this service safer when something has gone wrong. The pharmacy mostly keeps the records it needs to by law. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy keep a log and talk to each other about the mistakes they make with people’s prescriptions to try to stop the same sort of things happening again. They can explain what they do, what they are responsible for and when they might seek help. They keep people’s private information safe. And they understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough people in its team to deliver safe and effective care. Members of the pharmacy team work well together. They make decisions about what is right for the people they care for and their professional judgement isn’t affected by targets. They know how to raise a concern if they have one. And they can give feedback to help the pharmacy do things better.
Principle 3. Premises
The pharmacy provides an adequate environment to deliver it services from. And people can receive services in private when they need to. But its team members don’t always have the space they need to work in when it’s busy.
Principle 4. Services, including medicines management
The pharmacy cannot show that it stores all its medicines which it needs to keep in a refrigerator at the right temperature. But it manages, sources and stores its other medicines appropriately. Its working practices are generally safe and effective. And people can access its services easily. Members of the pharmacy team are friendly and helpful. And they usually dispose of people’s unwanted medicines properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s personal information is kept secure. And its team makes sure the equipment it uses is clean.
Pharmacy details
1st Floor, Crawley Health Centre
Cross Keys House
14 Haslett Avenue
CRAWLEY
RH101HS
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.