Inspection outcome: Standards met
Last inspection: 13/02/2020
Pharmacy context
The pharmacy is located on a small parade of shops in large village near to Maidstone. The people who use the pharmacy are mainly older people. The pharmacy receives around 85% of its prescriptions electronically. The pharmacy provides a range of services, including Medicines Use Reviews, the New Medicine Service, blood pressure checks and offers medicines as part of the minor ailments scheme. It also provides medicines as part of the Community Pharmacist Consultation Service. It also supplies medications in multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help make its services safer and reduce any future risk. The pharmacy protects people’s personal information and it regularly seeks feedback from people who use the pharmacy. Team members understand their role in protecting vulnerable people. And the pharmacy largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. And they are provided with ongoing and structured training to support their learning needs and maintain their knowledge and skills. They can raise any concerns or make suggestions and have regular meetings. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets. They do the right training for their roles. But they are not always enrolled on accredited course in a timely manner.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. And people with a range of needs can access its services. It gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. The pharmacy highlights prescriptions for higher-risk medicines so that there is an opportunity to speak with people when they collect these medicines. It responds appropriately to drug alerts and product recalls, so that people get medicines and medical devices that are safe to use. And it dispenses medicines into multi-compartment compliance packs safely.
Principle 5. Equipment and facilities
The pharmacy largely has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |