Pharmacy context
The pharmacy is located on an industrial estate in Bodmin. It is a distance-selling pharmacy and is closed to the public. It dispenses NHS prescriptions and delivers the medicines to people living in the community and to the residents of care homes. The pharmacy dispenses medicines into multi-compartment compliance aids to help people remember to take them at the correct time.
Inspection summary findings
Principle 1. Governance
The pharmacy does not maintain all the necessary records required by law. And it does not always keep records to ensure its pharmacy services are provided safely. The pharmacy has a process to record its errors and review them to identify the cause. But these records are not always made. The pharmacy has written procedures in place to help ensure that it operates safely. The pharmacy asks people for their views and acts appropriately on the feedback. It has adequate insurance to cover its services. It keeps people’s private information safe and explains how it will be used. The pharmacy protects the safety of vulnerable people.
Principle 2. Staff
The pharmacy is operated solely by the superintendent pharmacist. He manages the workload well. He keeps his knowledge and skills up to date. He makes appropriate decisions about the best way to care for people using the pharmacy. The pharmacy does not have incentives or targets.
Principle 3. Premises
The pharmacy provides a suitable environment to deliver its services from. And it is clean, secure and appropriately maintained.
Principle 4. Services, including medicines management
The pharmacy advertises its services appropriately. Medicines are supplied safely. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes checks to ensure that they are still suitable for supply. The pharmacy delivers medicines to people safely and keeps appropriate records of this. The pharmacy accepts unwanted medicines and disposes of them appropriately.
Principle 5. Equipment and facilities
The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy. The pharmacy uses its equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.