County Pharmacy Bodmin (9011309) - Improvement action plan

The pharmacy does not maintain all the necessary records required by law. And it does not always keep records to ensure its pharmacy services are provided safely.

* The superintendent pharmacist will review and re-train in the standards and guidance provided by the GPhC with regards to record keeping.

* The SOPs will be revisited in light of above to make the appropriate changes where required.

* Structure of the workflow will be evaluated to reduce/remove any structural hindrances and improve the efficiency of the record keeping process.

* It will be made sure all CD records are current and accurate by using invoice records, pharmacy PMR and the delivery record. These records are comprehensive and should easily allow this especially since as noted in the report the pharmacy keeps minimal stock of CDs.

* A written record of near-misses will be re-commenced using a log. A monthly review of these can then be carried out to formulate constructive outcomes and improvements.

* Actions regarding drug and medical alerts will be recorded in a log. Full alerts will be printed to record any further details where appropriate.

* Paperwork related to specials will be collated into a single file and update on a more regular basis. Any non-collated paperwork will be more readily available for reference if/when required.