Cottingley Pharmacy (1039415)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages the risks associated with delivering its services. Pharmacy team members understand their role in helping to protect vulnerable people. And they know how to effectively protect people’s private information. Team members sometimes record and discuss errors they make. But they do not fully analyse these errors. So, they may miss opportunities to learn and make effective changes to help make services safer.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete some additional training to keep their knowledge up to date. Pharmacy team members feel comfortable discussing ideas and issues. And they sometimes make effective changes to improve their environment and the way they work.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. The pharmacy has a consultation room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. The pharmacy has systems in place to help provide its services safely and effectively. It sources its medicines appropriately. Pharmacy team members provide people with information to help them take their medicines safely. They generally store and manage medicines properly. But sometimes, stock medicines are not properly labelled to help identify short-dated items or products that have been the subject of an alert.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.