Cohens Chemist (9011035)

Inspection summary findings

Principle 1. Governance

The pharmacy has reviewed the systems in place to support and manage risks when delivering its services. The layout of the premises and limited space in the dispensary has improved and provides a better workflow. The pharmacy team members follow written procedures to provide services safely. The pharmacy advertises how people using its services can provide feedback and raise concerns. The team members look after people’s private information and explain how they will use it. And the pharmacy team members know how to protect the safety of vulnerable people. They record and discuss mistakes and dispensing errors. And they use this information to learn and make changes to their practice to improve the safety and quality of their services. But reviews of these lack detail so they may be missing out on learning opportunities.

Principle 2. Staff

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy team members keep their skills up to date through regular training. But they have no formal performance reviews which could mean they have unaddressed training needs. And the company may miss opportunities to listen to their concerns. The pharmacy team members can raise concerns and provide feedback to the pharmacist manager. And they work well together.

Principle 3. Premises

The premises have improved greatly since the previous inspection. The pharmacy's premises are of an adequate size for the services it provides. And people can have private conversations with the team in a consultation room.

Principle 4. Services, including medicines management

The pharmacy provides access to a range of services to meet people's health needs. The pharmacy gets its medicines from reputable suppliers and it adheres to storage requirements. If the pharmacy receives an alert that a medicine is no longer safe to use, the team take the correct action to return it to the supplier. The pharmacy displays some healthcare information for self-selection. The pharmacy supports people by supplying medicines in multi-compartment compliance packs. This helps people to take their medicines on time. But the pharmacy team doesn't regularly supply patient information leaflets with these packs. So, people may not have all the information they need to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.