Inspection outcome: Standards met
Last inspection: 10/08/2020
Pharmacy context
This is a community pharmacy located in a residential area on the outskirts of the town of Thornbury, north of Bristol. Most people who use the pharmacy are elderly. The pharmacy dispenses NHS prescriptions and sells over-the-counter medicines. It also supplies medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines. This inspection was carried out during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The pharmacy is appropriately insured to protect people if things go wrong. It keeps the up-to-date records that it must by law. The pharmacy team members keep people’s private information safe. And, they know how to protect vulnerable people. The pharmacy has some procedures in place to reduce the risk of transmission of coronavirus. But, it could be better at formally assessing all the known COVID-19 risks.
Principle 2. Staff
The pharmacy has enough staff to manage their workload safely. The team members are flexible and cover holidays and sickness. And, the pharmacy’s head office provides additional help when people are off for a long time. The team members are encouraged to keep their skills and knowledge up to date. They work well together and are comfortable about providing feedback to their manager.
Principle 3. Premises
The pharmacy is suitable for the services it provides. The premises are thoroughly cleaned to reduce the likelihood of transmission of coronavirus. The pharmacy has made pragmatic physical changes to reduce the spread of the disease but these could look more professional.
Principle 4. Services, including medicines management
People can access the services the pharmacy offers. It manages its services effectively to make sure that they are delivered safely. The team members make sure that people have the information that they need to use their medicines properly. The pharmacy gets its medicines from appropriate sources and stores them safely. It makes sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The
pharmacy has the appropriate equipment and facilities for the services it
provides. And, the team members make
sure that it is clean and fit for purpose.
The pharmacy has physical barriers to reduce the risk of transmission of
coronavirus.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |