Inspection outcome: Standards met
Last inspection: 07/07/2022
Pharmacy context
This pharmacy is an internet pharmacy and access to the premises is closed to the public. The pharmacy provides a prescribing platform for private prescribers to generate electronic private prescriptions following a consultation with a person. The pharmacy team contacts people directly following receipt of the prescription. And the pharmacy delivers medicines to people's homes. Prescribers mainly access the pharmacy's website, but people can access it to find out the pharmacy's telephone and email contact details.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services, including making relevant checks on the prescribers accessing its services. And it completes some audits to confirm the prescriptions it dispenses are prescribed safely. The pharmacy has up-to-date written procedures that the pharmacy team follows and it completes all the records it needs to by law. The pharmacy team members respond well when errors occur. They discuss what happened and they take suitable action to prevent future mistakes. However, the team doesn’t have complete information from the prescribers and clinics about their prescribing. And so, it may miss out on opportunities to make pharmacy services safer.
Principle 2. Staff
The pharmacy has a team with an appropriate range of experience and skills to support its services and manage the workload. Team members work well together and are good at supporting each other in their day-to-day work. The pharmacy supports its team members to complete further training so they can develop their knowledge and skills. The pharmacy encourages team members to share ideas on how to improve the delivery of its services. And they are comfortable making suggestions.
Principle 3. Premises
The pharmacy premises are large and appropriate for the services provided. And the pharmacy is suitably clean, hygienic, and secure. The pharmacy’s website provides relevant information about its private prescribing platform. And people using the pharmacy can find up-to-date contact information there.
Principle 4. Services, including medicines management
The pharmacy team has some good systems to manage the pharmacy services safely. The team members make sure people receive their medicines when they need them. And they have robust procedures to ensure people receive relevant information about their medicines. The pharmacy gets its medicines from reputable sources and it stores them properly. And the team carries out checks to make sure medicines are in good condition and suitable to supply. The pharmacy has the necessary safeguards in place to monitor supplies it makes against prescriptions, but it could have more information from some prescribers to support the pharmacist's clinical check.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |