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Pharmacy inspections

Inspection reports and learning from inspections

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CloudRx (9011284) - Improvement action plan

Standard not met Reason Action being taken by the Pharmacy By when Notification By Pharmacy Improvements Made
1.1

The pharmacy doesn’t identify and manage all the risks when providing its services working with private prescribers. It especially doesn’t fully assess the risks from online prescribers and those prescribers who are not registered in the UK

Risk assessments will be undertaken for all private prescribers especially those operating online .

Prescribing policies will be requested from online prescribers to ensure they have robust practices in place

The treatment risk register will be reviewed and updated to ensure that this matches and clinical guidance issued by NICE and will define what is meant by low level abuse.

Our Clinical SOP’s will be reviewed and updated to reflect the risk of dispensing medicines liable for abuse

16/11/2021 23/11/2021
4.2

The pharmacy doesn’t have all the adequate safeguards in place to monitor the supplies of medicines prescribed, particularly from online prescribers. It doesn’t complete regular audits to identify repeat supplies. It doesn’t check whether prescriber’s systems are robust. This may mean some vulnerable people receive medicines that are not suitable for them.

Audits will be undertaken to ensure that prescribing meetings the guidelines and policies met the clinical guidelines.

Dispensed data will be audited to see whether prescribing is appropriate.

16/11/2021 23/12/2021