Pharmacy context
This is a community pharmacy in the town of Cockermouth, Cumbria. It is within a health centre and community hospital. The registered premises are used for both registered activities with the GPhC and for provided dispensing activities to people under the health centre’s own dispensing doctors practice. The pharmacy provides a range of services. These include dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy provides a home delivery service, a substance misuse service and dispenses some medicines in multi-compartment compliance packs to people who need support in taking their medicine correctly.
Inspection summary findings
Principle 1. Governance
The pharmacy has a set of comprehensive written procedures to help the team undertake various processes. The pharmacy team applies learning following mistakes made during the dispensing process to help prevent similar mistakes happening again. Team members keep people’s confidential information secure, and the team is equipped to help safeguard vulnerable adults and children. The pharmacy keeps most of the records it needs to by law, but its controlled drug (CD) registers do not accurately reflect where the pharmacy sources the CDs it dispenses.
Principle 2. Staff
The pharmacy employs several team members who had the appropriate knowledge and skills to provide the pharmacy's services. Team members can give feedback about how to improve the pharmacy's services. They do ongoing training to help them keep their knowledge and skills up to date. But they do not always get time to do this at work, which could make it harder for them to do this.
Principle 3. Premises
The pharmacy premises are kept clean and secure from unauthorised access. The pharmacy has the facilities for people to have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy does not store all the medicines it uses securely or in accordance with legal requirements. It provides a range of services that are made accessible to people, and it generally manages its services safely and effectively. The pharmacy team follows a process to ensure the pharmacy’s medicines are not supplied to people outside of their expiry dates.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.
Pharmacy details
Cockermouth Community Hospital
Isel Road
COCKERMOUTH
CA139HT
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.