Cape Hill Pharmacy (1085356)

Pharmacy context

This is a traditional community pharmacy is located next to a medical centre in a residential area of Smethwick in the West Midlands. People who use the pharmacy are from the local community and they usually collect their prescriptions from the pharmacy. The pharmacy team dispenses some medicines into multi-compartment compliance packs for people to help make sure they remember to take them. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.

This was a focused reinspection following a full inspection in September 2025 where the pharmacy did not meet Standards 1.1, 1.2, and 1.3, and an Improvement Notice was issued. The reinspection focused on the Standards that had previously not been met. The pharmacy has since reviewed and updated its procedures to address earlier shortcomings and strengthened its processes for managing risks when introducing new services. Oversight by the superintendent pharmacist has improved, ensuring clearer governance and accountability. Team members have also received additional training and guidance, resulting in a stronger understanding of their roles and what is expected of them.