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Pharmacy inspections

Inspection reports and learning from inspections

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Browns Pharmacy (1041480)

Inspection outcome: Standards met

Last inspection: 11/01/2023

Pharmacy context

This traditional community pharmacy is located alongside other local shops in a residential area of Northwest London. Most people who use the pharmacy are from the local area. The pharmacy mainly supplies NHS prescriptions, and it sells a range of over‐the‐counter medicines. It supplies some medicines in multi compartment compliance packs, to help make sure people take them at the correct time. And the pharmacy supplies medicines to people who need support with drug and alcohol misuse.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are generally safe and effective. It keeps the records it needs to by law, and it has appropriate insurance for the services it provides. The pharmacy has some written procedures, so the team members know what to do and how to complete tasks. But procedures are not regularly reviewed and updated so they may not always reflect current practice. Members of the team keep people's information safe, and they have a basic understanding of their role in protecting vulnerable people. They discuss any errors so they can learn from them. But they don’t usually record or review their mistakes, so they may miss further opportunities to improve.

Principle 2. Staff

Standards met

The pharmacy has enough staff to effectively manage the workload. The pharmacy team members receive the appropriate training for their roles. The team works well together. But the pharmacy does not have a structured approach to training, so the team members may delay developing the skills and knowledge needed for their roles and miss additional opportunities to learn.

Principle 3. Premises

Standards met

The pharmacy is clean, bright and professional in appearance. It provides a suitable environment for healthcare services.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers basic healthcare services which are easy for people to access. Services are generally well managed, so that people receive their medicines safely. It sources and stores medicines appropriately, and the team carries out some checks to help make sure that they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment and facilities to provide its services safely. Equipment is appropriately maintained and used in a way which protects people’s privacy.

Pharmacy details

195 Shirland Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards