Browns Pharmacy (1041480)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. It keeps the records it needs to by law, and it has appropriate insurance for the services it provides. The pharmacy has some written procedures, so the team members know what to do and how to complete tasks. But procedures are not regularly reviewed and updated so they may not always reflect current practice. Members of the team keep people's information safe, and they have a basic understanding of their role in protecting vulnerable people. They discuss any errors so they can learn from them. But they don’t usually record or review their mistakes, so they may miss further opportunities to improve.

Principle 2. Staff

The pharmacy has enough staff to effectively manage the workload. The pharmacy team members receive the appropriate training for their roles. The team works well together. But the pharmacy does not have a structured approach to training, so the team members may delay developing the skills and knowledge needed for their roles and miss additional opportunities to learn.

Principle 3. Premises

The pharmacy is clean, bright and professional in appearance. It provides a suitable environment for healthcare services.

Principle 4. Services, including medicines management

The pharmacy offers basic healthcare services which are easy for people to access. Services are generally well managed, so that people receive their medicines safely. It sources and stores medicines appropriately, and the team carries out some checks to help make sure that they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

The pharmacy has the right equipment and facilities to provide its services safely. Equipment is appropriately maintained and used in a way which protects people’s privacy.