Inspection outcome: Standards met
Last inspection: 21/05/2024
Pharmacy context
This is a community pharmacy situated in a residential area of Lancaster. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of services including the NHS Pharmacy First service, and seasonal flu vaccinations. The pharmacy supplies medicines in multi-compartment compliance packs to some people to help them take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures for team members to follow. Members of the team make a record when things go wrong. But they do not always carry out a thorough investigation to identify subsequent learning opportunities which means it may not be able to improve the services that it provides. The pharmacy generally keeps the required records. And members of the team understand how to keep people's private information safe.
Principle 2. Staff
There are enough members of the team to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Team members complete some additional training to help them keep their knowledge up to date.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. A consultation room is available for people to have a private conversation with a member of the team.
Principle 4. Services, including medicines management
The pharmacy's services are easy to access, and it manages and provides them safely. It gets its medicines from licensed sources, stores them appropriately and carries out checks to help make sure they are in good condition. But members of the pharmacy team do not always know when they are handing out higher-risk medicines. So, they might miss opportunities to check that the medicines are still suitable or give people advice about taking them safely.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |