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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1089407)

Inspection outcome: Standards met

Last inspection: 25/11/2019

Pharmacy context

This is a community pharmacy on a retail shopping park in the Northern suburbs of the city of Bristol. It is open every day. A wide variety of people use the pharmacy. It dispenses NHS and private prescriptions and sells over-the counter medicines and many other items. The pharmacy supplies medicines in multi-compartment compliance aids to help people in their own homes to take their medicines. It also supplies medicines to a number of people in local care homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are generally safe and effective. It asks people for their views and uses the feedback to improve services. The pharmacy is appropriately insured to protect people if things go wrong. It generally keeps the up-to-date records that it must by law. The pharmacy team members keep peoples private information safe and they know how to protect vulnerable people. But, they could learn more from mistakes to prevent them from happening again.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. And, it has procedures to cope with sickness and holidays. The team members are encouraged to keep their skills up-to-date and they do this in work time. Those members in training are well supported. The team members are comfortable about providing feedback to their manager to make sure that they don’t fall behind with their work schedule and this is acted on.

Principle 3. Premises

Standards met

The pharmacy looks professional. The work areas are tidy and organised. The pharmacy signposts its consultation room well, so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a good range of services and everyone can access these. The services are generally effectively managed to make sure that they are provided safely. The pharmacy team members make sure that people have the information they need to use their medicines properly. The pharmacy gets its medicines from appropriate sources. The medicines are stored and disposed of safely. The team make sure that people only get medicines or devices that are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.

Pharmacy details

Unit E
Eastgate Centre
Eastgate Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards