Boots (1089407)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. It asks people for their views and uses the feedback to improve services. The pharmacy is appropriately insured to protect people if things go wrong. It generally keeps the up-to-date records that it must by law. The pharmacy team members keep peoples private information safe and they know how to protect vulnerable people. But, they could learn more from mistakes to prevent them from happening again.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. And, it has procedures to cope with sickness and holidays. The team members are encouraged to keep their skills up-to-date and they do this in work time. Those members in training are well supported. The team members are comfortable about providing feedback to their manager to make sure that they don’t fall behind with their work schedule and this is acted on.

Principle 3. Premises

The pharmacy looks professional. The work areas are tidy and organised. The pharmacy signposts its consultation room well, so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

The pharmacy offers a good range of services and everyone can access these. The services are generally effectively managed to make sure that they are provided safely. The pharmacy team members make sure that people have the information they need to use their medicines properly. The pharmacy gets its medicines from appropriate sources. The medicines are stored and disposed of safely. The team make sure that people only get medicines or devices that are safe.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.