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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1028663)

Inspection outcome: Standards met

Last inspection: 17/02/2020

Pharmacy context

This is a community pharmacy in a shopping area in the northern suburbs of the city of Bristol. Most people who use the pharmacy are elderly but some young families also visit it. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines as well as other items. It supplies medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines. The pharmacy also offers a range of other services.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are generally safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy keeps the up-to-date records that it must by law. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people. But, they could be better at recording and learning from all mistakes to prevent them from happening again.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. And, one new team member is due to start work soon and the pharmacy is advertising for a further person. The team members are encouraged to develop and keep their skills up to date. And, they have a dedicated rota to do this at work. They also all feel supported by the new manager and feel comfortable about providing any feedback to her.

Principle 3. Premises

Standards met

The pharmacy looks professional and is suitable for the services it offers. The work areas are tidy and organised. The pharmacy signposts its consultation room well, so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a good range of services and everyone can access them. It generally manages the services effectively to make sure that they are delivered safely. The team members make sure that people have the information that they need to use their medicines properly. The pharmacy gets its medicines from appropriate sources. And, it stores and disposes of them safely. But, the team members could be better at identifying any potential concerns about people who use their managed repeat prescription service. And, the pharmacy could also have a better audit trail showing that people only get medicines or devices that are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.

Pharmacy details

55 Henleaze Road
Henleaze
BRISTOL
BS94JT
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards