Inspection outcome: Standards met
Last inspection: 09/12/2019
Pharmacy context
This community pharmacy is part of a family-run chain of independent pharmacies. It is in a residential area and near a busy GP surgery. It sells a range of over-the-counter medicines and dispenses prescriptions. And it offers a prescription collection and delivery service and supplies medicines in multi-compartment compliance packs to a small number of people who need assistance in managing their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services. It asks people who use its services for their feedback. It keeps the records it need to by law. Team members protect people’s personal information appropriately. And they understand how they can help protect vulnerable people. Members of the pharmacy team record mistakes that happen during the dispensing process to help them learn and prevent a recurrence where possible.
Principle 2. Staff
The pharmacy has enough team members to manage its current workload. Members of the pharmacy team have the appropriate qualifications for their roles and they work well together. They are supported with on-going training to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are secure and adequate for the services it provides. And it has facilities to protect people’s privacy when using the pharmacy’s services.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services adequately and people with a range of needs can access its services. It obtains its medicines from reputable suppliers and manages them appropriately. And it takes the right action in response to safety alerts, so that people are supplied with medicines that are fit for purpose. Members of the pharmacy team know about higher-risk medicines and they provide people with appropriate advice when these are collected, to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs to provide its services. And its equipment is adequately maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |