Pharmacy context
This pharmacy is situated in a busy shopping district in central London. It first opened in June 2023. It sells over the counter medicines and wellbeing products, and it dispenses occasional private prescriptions. The pharmacy offers some non-surgical cosmetic treatments including toxins and dermal filler injections, as well as intravenous vitamin infusions. It does not provide any NHS services.
Inspection summary findings
Principle 1. Governance
The pharmacy does not have documented policies and procedures explaining its systems and processes. This means it cannot clearly demonstrate it is operating safely, and the team might not always work effectively. It generally keeps the records it needs to by law. Team members keep people’s personal information safe, and they understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services. Team members work under supervision, and they complete appropriate training so they can develop the skills necessary for their roles. The pharmacy does not have documented staff policies, so team members may not know what is expected of them.
Principle 3. Premises
The pharmacy provides a suitable environment for the delivery of healthcare services. It has consultation rooms, so people can receive services and speak to the pharmacist in private.
Principle 4. Services, including medicines management
Overall, the pharmacy delivers its services safely. It obtains medicines from recognised suppliers and stores them securely. But it cannot clearly demonstrate that it manages fridge medicines appropriately, to make sure they are fit for use. And the prescriber’s consultation notes do not always contain enough information to explain their decisions or show why medicines are prescribed.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And the team uses equipment in a way that keeps people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.