Inspection outcome: Standards met
Last inspection: 14/08/2024
Pharmacy context
This is a community pharmacy in a residential area of Cheltenham, Gloucestershire. The pharmacy is in a Health Centre which also has two GP surgeries. The pharmacy dispenses NHS and private prescriptions, sells a few over‐the‐counter medicines, and provides health advice. It also offers the New Medicine Service (NMS), local deliveries, blood pressure checks and the Pharmacy First scheme. In addition, its team members provide multi‐compartment compliance packs for people who find it difficult to manage their medicines at home as well as supplying medicines to a residential care home. The pharmacy also operates a collection point where people can collect their medicines outside of the pharmacy’s opening hours.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services well. Members of the pharmacy team thoroughly monitor the safety of their services by recording their mistakes and learning from them. They actively protect the welfare of vulnerable people. The pharmacy safeguards people’s confidential information appropriately. And it maintains its records as it should.
Principle 2. Staff
The pharmacy's team members have the appropriate skills, qualifications, or are being appropriately supervised to deliver the pharmacy’s services. And the pharmacy provides them with plenty of support as well as the resources they need, so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy premises provide a suitable environment for people to receive healthcare services. The pharmacy is kept clean, it is secure, designed well and professionally presented. And it has a separate space where confidential conversations or services can take place.
Principle 4. Services, including medicines management
The pharmacy is operating safely. Its team members identify and provide appropriate advice to people with higher-risk medicines. And they keep suitable records of that advice. This helps ensure people take their medicines correctly. People can easily access the pharmacy’s services and the pharmacy provides a range of useful services. The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean and used in a way which protects the privacy of people using the pharmacy’s service.
Pharmacy details
Wilson Health Centre
236 Prestbury Road
Cheltenham
GL523EY
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |