Pharmacy context
This is a community pharmacy in a residential area of Cheltenham, Gloucestershire.
The pharmacy is in a Health Centre which also has two GP surgeries. The
pharmacy dispenses NHS and private prescriptions, sells a few over-the-counter
medicines, and provides health advice. It also offers the New Medicine Service
(NMS), local deliveries, blood pressure checks and the Pharmacy First scheme.
In addition, its team members provide multi-compartment compliance packs for
people who find it difficult to manage their medicines at home as well as
supplying medicines to a residential care home. The
pharmacy also operates a collection
point where people can collect their medicines outside of the pharmacy’s
opening hours.
Inspection summary findings
Principle 1. Governance
The pharmacy has safe and effective procedures in place. It has suitable
systems to identify and manage the risks associated with its services. Members
of the pharmacy team monitor the safety of their services by recording their
mistakes and learning from them. They actively protect the welfare of
vulnerable people. The pharmacy safeguards people’s private information
appropriately. And it generally maintains its records as it should.
Principle 2. Staff
The pharmacy frequently has insufficient staff to manage its workload safely, even if overall it may appear to have enough. Members of the pharmacy team struggle to keep up with their workload. They are working under pressure and considerable stress because the pharmacy does not provide them with contingency or additional support when this is needed. But members of the pharmacy team are suitably qualified for their roles. The company provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy premises provide a suitable environment for people to
receive healthcare services. The pharmacy is kept clean, it is secure, designed
well and professionally presented. And it has a separate space where
confidential conversations or services can take place.
Principle 4. Services, including medicines management
The pharmacy’s working practices are safe and
effective. People
can easily access the pharmacy’s services and the pharmacy provides
useful services. Team members identify people with higher-risk
medicines so that they can provide the appropriate advice. This
helps ensure they take their medicines correctly. The pharmacy
sources its medicines from reputable suppliers. It stores and manages its
medicines well.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to
provide its services safely. Its equipment is clean. And the team ensures
they are used appropriately to protect people’s confidential information.
Pharmacy details
Wilson Health Centre
236 Prestbury Road
Cheltenham
GL523EY
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.