Inspection outcome: Standards met
Last inspection: 22/04/2021
Pharmacy context
This is a community pharmacy in a newly opened medical centre in the large village of Bishops Cleeve to the north of the Cotswold town of Cheltenham. A wide variety of people use the pharmacy. Most people are elderly, but there are new homes, housing young families, in the immediate vicinity. The pharmacy dispenses NHS and private prescriptions and sells over‐the‐counter medicines. It supplies several medicines in multi‐compartment compliance aids to help vulnerable people in their own homes to take their medicines. The inspection was carried out during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy keeps the required up‐to‐date records. The team members keep people’s private information safe and they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its current workload safely. The pharmacy team members are encouraged to keep their skills and knowledge up to date. And they are kept informed about changes in advice relating to COVID‐19. The team members work well together and are comfortable about providing feedback to higher management.
Principle 3. Premises
The pharmacy looks professional and is suitable for the services it offers. It is clean, tidy and organised. The premises are thoroughly cleaned to reduce the likelihood of transmission of coronavirus. The pharmacy signposts its consultation room, on the door, but this is not visible when people enter the pharmacy. So, people may not be aware that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
Everyone can access the services the pharmacy offers. It manages its services effectively to make sure that they are delivered safely. The pharmacy team members make sure that people have the information they need to use their medicines properly. The pharmacy mainly gets its medicines from appropriate sources and stores them safely. The team members make sure that people only get medicines that are safe.
Principle 5. Equipment and facilities
The pharmacy has taken action to reduce the spread of coronavirus with changes to its flow of people and the use of protective screens and equipment. It has the appropriate equipment for the services it provides. And, the team members make sure that it is clean and fit‐for‐purpose
Pharmacy details
Cleevelands Medical Centre
Sapphire Road
Bishops Cleeve
Cheltenham
GL527YU
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |