Inspection outcome: Standards met
Last inspection: 25/04/2023
Pharmacy context
This community pharmacy is located on a main road on the edge of the town. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe. It has written procedures on keeping people’s private information safe and the team understands how it can help to protect the welfare of vulnerable people. It keeps the records required by law, but some details are missing or inaccurate, which could make it harder to understand what has happened if queries arise.
Principle 2. Staff
The pharmacy’s team members complete the essential training they need to do their jobs. They are comfortable providing feedback to their manager and they receive informal feedback about their own performance. But team members do not get regular ongoing training, so there may be gaps in their knowledge and skills.
Principle 3. Premises
Overall, the pharmacy provides a suitable environment for people to receive healthcare services. It has a private consultation room that enables members of the public to have confidential conversations with team members. But it could do more to ensure the room is clean and professional.
Principle 4. Services, including medicines management
The pharmacy offers a small range of healthcare services which are generally well managed and easy for people to access. The pharmacy gets its medicines from licensed suppliers, and it carries out some checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |