Inspection outcome: Standards met
Last inspection: 31/07/2023
Pharmacy context
This busy pharmacy is located on a main road. Most people who use the pharmacy are from the local area and it offers a home delivery service. The pharmacy dispenses NHS prescriptions, and it sells a range of over-the-counter medicines. It supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe. Members of the team record things that go wrong so that they can learn from them. But they can't show whether they always take action to prevent errors being repeated. So some learning opportunities may be missed. The pharmacy generally keeps the records that are needed by law. And the team understands how to manage confidential information. And knows how to protect vulnerable people.
Principle 2. Staff
Pharmacy team members work well together in a busy environment, and they have the right training and qualifications for the jobs they do. They are comfortable providing feedback to their manager and they receive informal feedback about their own performance. But ongoing training does not happen regularly, so the team’s knowledge may not always be fully up to date.
Principle 3. Premises
The pharmacy provides a suitable environment for people to receive healthcare services. It has a private consultation room so people can have confidential conversations.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are generally well managed and easy for people to access. It gets its medicines from licensed suppliers, and it carries out some checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe, and they use it in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |