Pharmacy context
The pharmacy is next to a GP surgery in a residential area of Rotherham. Its main services include dispensing NHS prescriptions, selling over-the-counter medicines and providing advice and support to people with minor ailments. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it offers a medicine delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy does not
maintain all records it must by law, and it does not have all records available
for inspection as required. Overall, the pharmacy identifies and manages the
risks for the services it provides. Pharmacy team members know how to respond
to feedback they receive, and they keep people’s confidential information
secure. They know how to raise concerns to help protect vulnerable people. And they act openly and honestly to correct mistakes they make when dispensing
medicines.
Principle 2. Staff
The pharmacy has a dedicated team of people who work together well. Pharmacy team members demonstrate enthusiasm for their roles. They know how to provide feedback and raise concerns at work. And they engage well in learning to support the safe delivery of pharmacy services. But sometimes team members experience a delay in the enrolment on accredited qualification training courses, which support them in developing in their roles.
Principle 3. Premises
The pharmacy premises are secure and overall, they are clean, and tidy. They include suitable consultation areas allowing people to speak to a team member in private.
Principle 4. Services, including medicines management
The pharmacy does not store all its medicines as it should. It obtains its medicines from reputable sources. And its team members complete a range of checks and audit processes which assist in providing its dispensing services safely. And the pharmacy’s services are fully accessible to people.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services effectively. And pharmacy team members use the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.