Archway Pharmacy (1039222)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy identifies and manages the risks for the services it provides. It keeps people’s confidential information secure. And it mostly keeps the records as required by law. The pharmacy advertises how people using its services can provide feedback and it effectively manages the feedback it receives. Pharmacy team members act to reduce risk following mistakes they make during the dispensing process. And they know how to raise concerns to keep vulnerable people safe from harm.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable team members to manage its workload. Pharmacy team members engage in ongoing learning to support them in providing the pharmacy’s services safely. They take opportunities to share learning with each other and to develop their understanding of relevant topics relevant to their roles. And they know how to raise and escalate a concern at work.

Principle 3. Premises

The pharmacy premises are safe and secure. They provide an appropriate environment for delivering healthcare services. People visiting the pharmacy can speak to a team member in confidence in a private consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. It obtains its stock from reputable suppliers. And its team members make regular checks to ensure medicines are safe to supply to people. Pharmacy team members work well with other healthcare providers to ensure people receive the care and support they need. And overall, they provide relevant information when supplying medicines to people.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it requires for providing its services. It maintains its equipment appropriately. And pharmacy team members use the equipment and facilities in a way which protects people’s confidentiality.