Inspection outcome: Standards met
Last inspection: 08/10/2020
Pharmacy context
This pharmacy is amongst a parade of shops in a large suburb of Leeds. The pharmacy’s main activities are dispensing NHS prescriptions and delivering medication to people’s homes. The pharmacy supplies some medicines in multi-compartment compliance packs to help several people take their medicines. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy mostly identifies and manages the risks associated with its services including the risks from COVID-19. It completes all the records it needs to by law and it protects people’s private information. People using the pharmacy can easily raise concerns and provide feedback. The pharmacy team members respond appropriately when errors occur. They discuss what happened and they take appropriate action to prevent future mistakes. The pharmacy has written procedures that the pharmacy team follows but there is no evidence it has recently reviewed the procedures. This means there is a risk that team members may not be following up-to-date procedures.
Principle 2. Staff
The pharmacy has a small team with the qualifications and skills to support its services. Team members work well together and support each other in their day-to-day work, especially at times of increased workload. They openly discuss errors so everyone can learn from them and improve their skills. Pharmacy team members do not regularly receive formal feedback on their performance and they have limited opportunities to complete ongoing training. This means they could find it harder to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy premises are clean, secure and sufficient for the services provided. The pharmacy has suitable facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy's services are easily accessible and generally well managed so people receive appropriate care. The pharmacy gets its medicines from reputable sources and it stores them properly. The team carries out checks to make sure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |