Pharmacy context
This is a community pharmacy next to a large medical centre in the city of Sheffield. Its main services include dispensing NHS and private prescriptions and selling over-the-counter medicines. The pharmacy provides services such as the NHS hypertension case-finding service and a ‘flu vaccination service. And it delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its team members with a set of written procedures to support them in managing its services. It keeps people’s sensitive information secure, and its team members are adequately equipped to safeguard vulnerable adults and children. The pharmacy has a process for team members to record details of mistakes made during the dispensing process. And they make some changes to the way they work following mistakes, to help improve patient safety.
Principle 2. Staff
The pharmacy has a suitably qualified team to help manage its workload. Team members are adequately supported in their development and in keeping their knowledge and skills up to date. And they feel comfortable to provide feedback to improve the pharmacy’s services.
Principle 3. Premises
The pharmacy premises are well maintained and are suitable for the services the pharmacy provides. The pharmacy has appropriate facilities for people to have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy team doesn’t store and manage all its medicine as it should. And there is a risk some medicines may be supplied that are not fit for purpose. The pharmacy provides a range of services that are suitably accessible to people and support them in managing their health. And it manages these services well.
Principle 5. Equipment and facilities
The pharmacy has the appropriately maintained equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.