Pharmacy context
This is a distance-selling pharmacy located on an industrial estate in Harold Wood. The pharmacy supplies medications on private prescriptions via a transcribing service to people in the North America continent. It mainly sells medications for conditions including erectile dysfunction and hormone replacement therapy (HRT). It ships the medications via courier. It does not provide any NHS services. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy
manages the risks associated with its service. There is a robust list of
procedures for all activities and a risk assessment for the services provided
has been completed. The pharmacy documents errors and there is evidence that
the pharmacy learns from its mistakes. The pharmacy has a complaints procedure
in place and staff have completed appropriate safeguarding training.
Principle 2. Staff
The pharmacy has enough staff to carry out its day-to-day workload. Staff are appropriately trained to carry out their roles. Staff have no issues raising any concerns that they have.
Principle 3. Premises
The pharmacy premises are safe, secure and protected from unauthorised access. The pharmacy is generally clean and tidy and has enough space for staff to carry out their work.
Principle 4. Services, including medicines management
The pharmacy generally
provides its services safely and efficiently. The pharmacy obtains medicines from
suitable wholesalers. It stores its medicines appropriately and maintains its
records appropriately to demonstrate this. The pharmacy manages safety alerts
and recalls in a safe and efficient manner.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment it needs to carry out its services safely and effectively. It uses its equipment to maintain people confidentiality.
Pharmacy details
Unit 37A, Bates Industrial Estate
Church Road
Harold Wood
Romford
RM30HU
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |