Inspection outcome: Standards met
Last inspection: 31/10/2019
This is a distance selling pharmacy located in an industrial estate. The pharmacy dispenses medicines predominantly to people residing in care homes. The vast majority of people using the pharmacy are based in the UK. The pharmacy is closed to the public and situated in an industrial park and medicines are delivered to people by a delivery driver or via Royal Mail. The pharmacy also sells over-the-counter medicines via their website and dispenses some private prescriptions generated by two online EU based prescribers in Romania and Hungary. The pharmacy also provides flu vaccinations.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. The pharmacy asks its customers and people who use its services for their views. It largely keeps the records it needs to so that medicines are supplied safely and legally. Team members know how to safeguard vulnerable people.
Principle 2. Staff
The pharmacy has enough team members for its services, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver services safely and effectively. They do ongoing training to help keep their knowledge and skills up to date. And they feel comfortable about raising any concerns.
Principle 3. Premises
The pharmacy’s premises are clean, safe, and well-maintained. And they provide a suitable environment for the services it provides. The premises are secured from unauthorised access. The pharmacy’s website displays the required MHRA logo to help people identify that the website can legally sell medicines.
Principle 4. Services, including medicines management
Overall, the pharmacy's services are managed appropriately, and it gets its medicines from reliable sources and stores them properly. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. The pharmacy’s team members identify higher-risk medicines and largely provide appropriate advice to help people use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it generally maintains it well.
Unit 37A, Bates Industrial Estate
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|