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Pharmacy inspections

Inspection reports and learning from inspections

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Aktive Pharmacy (9010197)

Inspection outcome: Standards met

Last inspection: 10/08/2023

Pharmacy context

This is a distance-selling pharmacy located on an industrial estate in Harold Wood. The pharmacy supplies medications on private prescriptions via a transcribing service to people in the North America continent. It mainly sells medications for conditions including erectile dysfunction and hormone replacement therapy (HRT). It ships the medications via courier. It does not provide any NHS services. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy manages the risks associated with its service. There is a robust list of procedures for all activities and a risk assessment for the services provided has been completed. The pharmacy documents errors and there is evidence that the pharmacy learns from its mistakes. The pharmacy has a complaints procedure in place and staff have completed appropriate safeguarding training. 

Principle 2. Staff

Standards met

The pharmacy has enough staff to carry out its day-to-day workload. Staff are appropriately trained to carry out their roles. Staff have no issues raising any concerns that they have.

Principle 3. Premises

Standards met

The pharmacy premises are safe, secure and protected from unauthorised access. The pharmacy is generally clean and tidy and has enough space for staff to carry out their work.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally provides its services safely and efficiently. The pharmacy obtains medicines from suitable wholesalers. It stores its medicines appropriately and maintains its records appropriately to demonstrate this. The pharmacy manages safety alerts and recalls in a safe and efficient manner.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment it needs to carry out its services safely and effectively. It uses its equipment to maintain people confidentiality.

Pharmacy details

Unit 37A, Bates Industrial Estate
Church Road
Harold Wood

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards