Inspection outcome: Standards met
Last inspection: 21/10/2020
Pharmacy context
The pharmacy is on a busy road in a mixed commercial and residential area of Oxford. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include prescription collection and delivery and substance misuse service. The pharmacy has healthy living status. All aspects of the pharmacy were not inspected on this occasion. The inspection took place during the COVID‐19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe overall. It has written procedures to identify and manage risks and they tell staff how to work safely. The pharmacy team members have introduced new ways of working to protect people against COVID-19 infection. The pharmacy generally keeps the records it needs to so it can show it supplies its medicines safely and legally. Its team members understand their role in protecting vulnerable people. And they keep people's private information safe. But they do not always record their mistakes, so they may miss opportunities to learn and prevent the same errors happening again.
Principle 2. Staff
The pharmacy has enough suitably qualified staff on duty to safely provide its services. The pharmacy's team members work well together, and they are supported with ongoing training. They are comfortable about providing feedback to the pharmacist and are involved in improving the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are safe and clean and suitable for the provision of services. The pharmacy team has introduced additional cleaning measures and equipment to help protect people from COVID-19 infection. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines and people's information safe.
Principle 4. Services, including medicines management
People with different needs can easily access the pharmacy’s services. The pharmacy gets its medicines from reputable sources to protect people from harm. They know what to do if any medicines or devices need to be returned to the suppliers. The pharmacy team members give advice to people about where they can get other support. The pharmacy does not always keep a record when checking that medicines are safe for people to take. So it may not be able to show it gives appropriate advice to help protect patient safety.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |