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Pharmacy inspections

Inspection reports and learning from inspections

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Acre Pharmacy (9011661)

Inspection outcome: Standards not all met

Last inspection: 24/11/2021

Improvement action plan


Pharmacy context

This internet pharmacy is closed to the public. It is located on an industrial estate in Aldridge, West Midlands. The pharmacy does not have an NHS contract. It specialises in providing aesthetic products and consumables via its website;  It mainly supplies products used for non-surgical cosmetic procedures against private prescriptions directly to healthcare professionals and aesthetic practitioners that are based in the UK. The inspection was undertaken during the Covid-19 pandemic. This was an intelligence-led inspection after information was received by the GPhC regarding inappropriate supplies of aesthetic medicines. 

Inspection summary findings

Principle 1. Governance

Standards not all met

There is a lack of meaningful risk assessments and the pharmacy does not proactively review or monitor its services. This means that the risks associated with providing the pharmacy services are not always identified or managed. The pharmacy relies on the people using its services following its terms and conditions. But its processes are not robust enough to identify and challenge when these are not followed. Which means that people can sometimes obtain medicines that may not be suitable.  

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage the current workload and the services that it provides. The pharmacy’s team members can provide feedback about the service.  But team members lack experience in the specialist area of practice in which they are working, which means they might have gaps in their knowledge and skills.

Principle 3. Premises

Standards met

The pharmacy is well maintained, secure and provides an environment that is suitable for the provision of healthcare. The pharmacy’s website generally provides accurate information about the pharmacy and its services.  

Principle 4. Services, including medicines management

Standards not all met

The pharmacy does not make enough checks to ensure the medicines it supplies are clinically appropriate for the person receiving the treatment. It cannot provide assurance that prescription supplies of non-surgical cosmetic medicines are for the treatment of the named patient. And there are clear indications these are more likely to be used to treat other people. This means the non-medical practitioners may be administering the medicines inappropriately and without the correct authority to do so. Medicines that require cold chain storage are not always handled properly so they may not always be fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. The team uses this equipment in a way that keeps people’s information safe.

Pharmacy details

Unit 7B
Unit 5-7 Tintagel Way

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.