Inspection outcome: Standards met
Last inspection: 11/10/2023
Pharmacy context
This community pharmacy is in Trimdon Village, County Durham. Its main services include dispensing NHS and private prescriptions and selling over-the-counter medicines. The pharmacy provides a seasonal flu and COVID vaccination service. And it supplies a range of medicines to people for the treatment of minor ailments and illnesses. The pharmacy delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risk appropriately. It keeps people’s confidential information secure. And it advertises how people can feedback about its services. The pharmacy generally keeps the records it must by law. Pharmacy team members know how to recognise and respond to safeguarding concerns to help protect vulnerable people. And they engage in regular conversations and learning to help reduce risk following mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy employs a small, dedicated team of people to safely manage its workload. It supports its team members in developing their skills and knowledge through ongoing learning relevant to their role and the pharmacy services they deliver. Pharmacy team members work well together, they regularly share learning through conversation. And they are confident in providing feedback about the pharmacy. They know how to raise a professional concern if needed.
Principle 3. Premises
The pharmacy is adequately clean and secure. It is suitable for the services provided. And it has facilities to allow people to have a private conversation with a member of the pharmacy team.
Principle 4. Services, including medicines management
People benefit from the range of accessible services the pharmacy provides. The pharmacy obtains its medicines from licensed sources. And it stores its medicines appropriately. Team members provide advice and relevant information to help people take their medicines safely. And they carry out regular checks to ensure medicines remain safe to supply to people.
Principle 5. Equipment and facilities
Overall, the pharmacy has the equipment it requires to provide its services. Pharmacy team members use this equipment appropriately and in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |